Sustained economic growth and optimal infrastructure, strong assistance from the government, a massive talent pool, and incentives to improve and grow attract international firms to outsource in the Philippines. The Philippines is one of the major players in this industry.
Wide range of highly trained IT professionals.
The government focus on this industry has resulted in many graduates per year, so much so that the Philippines now has the third largest pool of talent in this field in the world, despite having a much smaller population than China or India.
The wages make it so much more competitive since the salary is actually between 15-20% of their western counterparts. And, despite having significantly lower wages, the quality of life in the Philippines is significantly higher than in most other countries thus the work continues to be an attractive proposition. Philippines is a significantly more cost-effective market.
Filipino culture closely resembles western culture by historic Spanish and American influences. English is widely spoken in the Philippines, what with the country having a strong affinity to the USA, and, even more importantly, it is spoken with a neutral American accent. This reduces all the complaints that people have when communicating, which usually amount to not being able to understand the local accent in India or eastern European outsource countries.
The country has achieved economic stability which allows for growth, which in turn provides companies with an assurance that they are in the right hands. The government has attention for this growing industry, and implemented a series of initiatives to promote talent development, and created a specific BPO curriculum at the university level.
The country has implementing a number of tax exemptions, and helped to launch the industry by deregulating telecommunications. Also, the transportation and utility infrastructure has been improved, and is considered world-class and make the country a very attractive proposition.
Philippines Outsourcing Award 'Offshoring' Destination of the Year'
India has always been the biggest provider of BPO services, but the Philippines is rising.
BPO work has become one of the country’s rising industries, employing more than half a million workers in the Metro Manila area alone, a figure which will rise to over the coming years. To outsource in the Philippines means access to one of the world’s top provider of BPO services.
What sets the Philippines apart?
Western culture (from 1543 under Western influence)
- 1534-1900 Spanish colony
- 1900-1946 American Colony
Proficient English (with 100+ million inhabitants 3rd Anglophone country)
Good education system, copy of the American system
Stable government, offshore strategic sector
Wide range of highly trained IT professionals
Largest voice BPO country in the world